ABC Company (actual name withheld) had the best year in its history after two years of continually improving processes and workflow. In that amazing year, the company grew 30%. Profits soared. Employees received bonuses. The owners looked forward to the next year and continued growth. 

The first month of the next year arrived, and when the financials came in, the president was shocked. They missed their target by 20%. Then it happened again the following month. And again. Over the next year, they accumulated a million dollar loss. What went wrong? Everything was in place. People were trained. But previously happy customers now complained about late deliveries and quality problems.

This is a true story. 

Unfortunately, it is not an isolated incident. In fact, this type of success-followed-by-failure is more the rule than the exception when it comes to process improvement. It doesn’t always stick. Unless the culture supports conformance to standards, and the employees have controls that make the standard clear, the onus to keep employees on task falls to the supervisor. 

Typical process improvement has three basic steps:
1. Streamline the process by removing waste.
2. Create a new standard and train everyone on the streamlined workflow.
3. Maintain the new standard by audit and constant reinforcement.

The problem is, Step 3 is very time-consuming for managers and supervisors. The solution is process automation. Automate the new workflow to help employees follow it, implement short, effective training while staff is performing (like a sports coach), and monitor remotely, allowing leaders to manage by exception, which is much less time-consuming.

Taskmaverick, our Business Automation platform, provides effective automation that empowers employees to:
1. Follow a streamlined process.
2. Receive training as part of the workflow.
3. Know (without having to ask) what is next after they complete their current task.

And it allows managers and supervisors to monitor every aspect of the business from their device, making Taskmaverick a new profit center for the business.

Contact us for a demo.